What if I don't receive my order?

There are times when things don't go as planned, and we may not receive our orders. In this article, we will discuss what to do if you don't receive your order and how to prevent such situations in the future.

If you have a tracked shipped order and the package is not lost, the first thing you should do is follow the tracking. You can usually find the tracking information in your order confirmation email. If you want an update on the package's whereabouts, you should reach out to the shipping company.

there may be instances when customers claim they did not receive their order even though the tracking information shows that it was delivered. If the tracking information shows that the order was delivered, Cloudprinter.com cannot offer a reorder.

It is important to understand that as a platform solution, we are not responsible for any delay issues with the shipping carrier. Therefore, if you have any questions or concerns about your package's delivery, please contact the carrier directly. We see the same thing and cannot give any other information.

As a customer, there are several details you should check upfront to prevent any delivery issues:

  • First, make sure that the shipping details you provided are correct, including the shipping address and phone number. If you add a phone number, the carrier can contact you if there are any issues with delivery.
  • It's also essential to check if someone picked up the order on your behalf or if nobody was at home when the delivery was attempted. In such cases, the carrier will usually leave a message for you to reschedule delivery for another day.

We always try to ship locally as much as possible. However, if you choose to print in another country and opt for the cheapest ground tracking option, you might experience shipping delays. This is because multiple carriers are involved in handing over parcels in different countries.

In conclusion, not receiving your order can be frustrating, but there are steps you can take to resolve the issue. Follow the tracking information, contact the carrier for any updates, and check the shipping details upfront to prevent any delivery issues. By taking these steps, you can ensure that you receive your orders on time.

If the package is indeed lost, we can always reorder the order. If there has been no progress in shipping for over a week because the package is stuck at a border, we can reach out to the network partner who can contact the carrier for an update.

Please note that the reorder function is available for a period of 60 days following the original order date.

If you have any questions on this topic, reach out to our 24/7 Customer Success Team via Chat or Email support@cloudprinter.com