Can I cancel an order?

After sending an order can I still cancel it?

We cannot cancel the order once an order is taken into production. If the order has been sent to production, it means that the file has reached the print facility, and they may already be working on the order fulfilment. Due to that, it may not be possible to cancel the order free of charge at this point.

Thus, we recommend you double-check all the details and files before placing the order. 

However, the order might be cancelled on your side if it was not pushed into production yet.

And you can set yourself the cancellation timeframe that fits you. Read more about setting order waiting time here.

If you have  questions about this, reach out to our 24/7 Customer Succes Team via chat, or email: support@cloudprinter.com